Fixtures Factory (“Fixtures Factory” “we” “our” “us”) respects your privacy and protects your personal information. We created this Privacy Policy to allow you to know what information we collect from you how we use that information how we make that information available to others how we store that information and what steps we take to protect that information when you visit fixturesfactory.com (the “Website”) request a quote make a purchase or otherwise engage with our products and services.
When you use our Website you signify your acceptance of the terms of this Privacy Policy.
1. Information We Collect
Depending on what portion of our Website you use we may collect the following information:
Personal Information
You may choose to provide us with:
First and Last Name
Name of Your Company
Email Address
Telephone Number
Billing Address
Shipping Address
Country or Region
Details of Your Project
Product Specs
Design Specs
Files Drawings Images CAD Files or Documents submitted to us for Quotes or Production
Order Details
We collect the following information when you submit an order or a quote:
Product Selected
Quantity
Level of Order Customization
Payment Status
Preferred Shipping Method
Business Communications
Technical Information
We automatically collect some information when you visit our Website including:
Your IP Address
Type and Version of Your Browser
Type of Device
Type of Operating System
Source of Your Visit
Which Pages You Visited
How Long You Stayed on Our Website
When You Visited Our Website
The Date and Time You Accessed Our Website
Cookies and Other Tracking Technologies
2. How We Use Your Information
We use your information to:
Design manufacture and deliver display fixtures to your custom specifications.
Provide support to you as our customer and facilitate delivery of your order.
Perform necessary steps to process your order and payment.
Communicate with you regarding delivery of your order and/ or shipment with support we provide.
Make enhancements to our Website products and services.
Create a more customized and unique experience for you.
Keep Internal Business Records.
Meet our obligations under the law and to our regulators.
Receive marketing correspondence only if you opt in.
3. Cookies & Technologies We May Use
Our Website may store cookies keep track of pixel tags and employ other similar technologies. We may use these technologies to:
Remember your preferences.
Help us improve our Website.
Analyze how our visitors use our Website.
Measure the effectiveness of our marketing.
Help us keep our Website secure.
Improve the quality of your Website experience by keeping track of what you may find interesting.
Most browser software will allow you to manage the cookies that are stored by that browser. Be aware that some cookies may be important for the functionality of our Website.
4. Information We May Make Available and To Whom
We have not and will not sell or rent any of your personally identifiable information.
We may make your information available to a limited number of third parties with whom we have a trusted business relationship for the following purposes:
Processing your payments.
Arranging shipment of your orders.
Providing services to us for the purpose of hosting our Website.
Providing us with storage space and support for our computing needs.
Providing us with customer support and help.
Providing us with business analytics.
Serving legal subpoenas and other mandates.
We will require all of these third parties to keep your information secure and to only use it to provide the contracted services.
5. Custom Design Files and Project Confidentiality
Fixtures Factory recognizes that custom projects may contain concepts and ideas for proprietary products.
We will use any files submitted by customers to help us quote the job produce the product and help us fulfill the services and business that you may authorize us to perform. We employ measures that we consider reasonable to help ensure that custom project files and business information remain confidential.
6. Data Security
We employ reasonable measures and safeguards that are appropriate to our business to help protect your personally identifiable information from being accessed changed disclosed or destroyed without permission.
Transmission via the internet or electronic storage methods cannot be 100% secure no matter how much we try to safeguard your data.
7. Data Retention
The following matters prompt our retention of personal information:
The fulfillment of orders.
The provision of continued customer service.
The keeping of warranty records.
The fulfillment of accounting and tax requirements.
The resolution of potential disputes.
The fulfillment of applicable laws.
8. International Data Transfers
Since Fixtures Factory has a global customer base your data may be processed and stored in various jurisdictions. We make efforts to protect personal data in international transfers and we do so in accordance with the applicable laws.
9. Your Privacy Rights
The law may afford you the right to do the following depending on where you are.
Access your personal information.
Request the rectification of inaccurate personal information.
Request the deletion of your personal information where no laws prohibit the deletion.
Object to or request the limitation of the processing of your personal information.
Withdraw your consent to receive marketing communications.
Request the provision of your personal information in usable form.
You may contact us via the contact information on the website to exercise your rights.
10. Marketing Communications
If you subscribe to our newsletters or promotional emails we may send communications on our new offerings or trends in the related services or fields and special promotions.
You may unsubscribe at any time by following the unsubscribe instructions in our emails. You may also contact us directly.
11. Third-Party Websites
Links to third-party websites may be available on our Website for your convenience, We make no representation or warranty regarding the content or the security of third party websites and are not responsible for their privacy practices, We advise you to check their privacy policies before giving any personal information.
12. Children’s Privacy
The Website and services are aimed at business professionals and adult users. We do not intentionally collect personal information of children that are under the age as determined by the applicable law. When we have knowledge of the collection of such information we will take the required measures to delete it.
13. Changes to This Privacy Policy
This Privacy Policy may be revised from time to time. Changes in our business the law or how our Website operates may necessitate revisions. Changes to this Privacy Policy will be posted on this page with a new effective date, Use of the Website after the effective date of the revised Privacy Policy will constitute your acceptance of the revised Privacy Policy.
14. Contact Us
Fixtures Factory will honor your requests for information concerning this Privacy Policy and the processing of your personal data. Please write to us via the contact information on fixturesfactory.com. We will respond to your privacy inquiries in a timely manner and in good faith.
