Fixtures Factory appreciates your business. This Shipping Policy outlines the processing manufacturing packaging and shipping for orders placed through fixturesfactory.com. Due to the custom nature of the majority of our products our shipping policies and timelines differ from those of traditional retail products.
1. Order Processing
The majority of products offered by Fixtures Factory are produced to the specifications of the customer. Once an order is placed and the required deposit or payment is made production will commence on the approved drawings dimensions materials finishes colors and other requirements.
Order processing times may vary based on:
Complexity of the product
Quantity of the product
Availability of materials
Extent of requested customizations
Engineering approval
Other business priorities
Updates on the manufacturing process will be provided to customers at our discretion.
2. Production Lead Times
Fixtures Factory specializes in custom display fixtures. Because of this fact extra time is typically required for manufacturing prior to shipping.
General production time frames may be:
Standard display fixtures: 2–4 weeks
Fully customized display fixtures: 4–8 weeks
Large commercial or multi-store projects: Time frames provided in quotation
Lead times listed above are an estimation and not a guarantee.
3. Shipping Methods
Shipping may be one or a combination of the following based on the size weight destination and urgency of your order.
Parcel courier services
Parcel Delivery Services
International express shipping
Unless otherwise agreed upon we will select the shipping method we deem most appropriate.
4. Shipping Destinations
Fixtures Factory has the pleasure of serving customers all over the world.
For a lot of countries and regions we ship as transportation allows and as the import and export regulations permit. When we are not able to ship to you our sales team will help us find other ways to meet your needs when possible.
5. Shipping Costs Determining shipping costs incorporates many factors that include: the size of the package the weight the destination the shipping method chosen the freight carrier insurance and the need for special packaging or handling. You will most likely be quoted shipping costs during the quotation process or prior to the order being finalized.
6. Packaging Products are packaged in a way that ensures the safe delivery based on the size and type of packing required for the transportation of the particular product. Packaging may include: protective foam bubble wrap protection for corners cartons wooden crates pallets wrapping that is resistant to moisture packaging that meets export standards for international shipping and other packaging that may be required for special shipping needs.
7. Delivery Time estimates for delivery are made after production and after the shipment has been given to the carrier. Delivery is subject to a lot of factors that may be out of our control. Fixtures Factory cannot guarantee delivery dates after the shipment has been given to the carrier.
8. Customs Duties and Taxes
Customers placing international orders must pay for any import duties customs fees VAT GST brokerage fees and any other government mandated fees. These are assessed by the customs agency of the country of destination and are not reflected in our product pricing.
9. Shipment Tracking
Customers will be notified about the shipment once the order has been shipped provided shipment tracking information has been generated.
The ability to track your shipment is dependent on the carrier and shipping option chosen.
10. Inspecting Your Delivery
If there are damages items are missing or the product is not what you ordered:
If damage is visible note this on the carrier delivery receipt if you are able to.
Take pictures of the packaging and products.
Contact Fixtures Factory within 7 days of delivery.
Keep original packaging until the problem is resolved.
Reporting these issues quickly will assist us in being able to work with the shipping provider and offer a resolution.
11. Shipping Delays
Though we do our best to stay on schedule there may be issues with shipping that are beyond our control including:
Severe Weather
Customs
Congested Ports
Transportation Issues
Shortages
Government Regulation
Labor Disputes
Fixtures Factory accepts no responsibility for shipping delays that are outside of our control.
12. Deliveries with Issues and Shipping Information Errors
If the shipment is returned due to:
An incorrect shipping address
Refusing the shipment
Not accepting the shipment
Not facilitating customs clearance
Then the customer is liable for shipping storage and handling fees for the resumed delivery.
13. Partial Shipments
For large and complex orders Fixtures Factory may elect to ship products in multiple shipments in order to improve production and delivery efficiency. Customers will be notified when a partial shipment is to occur.
